we enjoyed the breakfasts very much. We did not really enjoy the evening meals having ( we felt) style over taste. However all the staff were excellent.
Gillian
Thank you for your review we very much appreciate it as it allows us to act and improve on the customer service given to our guests.
I was very glad to gear that you enjoyed your breakfast and all the staff looked after you, I was disappointed by your comments regarding dinner and offer my apologies. This is not something we hear often and I know Chef will take the comments on board and discuss them with his team.
Once again thank you and we vey much look forward to welcoming you back to the hotel in the near future.
Kind regards
Claire Flint
General Manager
we enjoyed the breakfasts very much. We did not really enjoy the evening meals having ( we felt) style over taste. However all the staff were excellent.
Ratings awarded:
-
Hotel food
-
Hotel service
-
Hotel cleanliness
-
Value for money
-
Overall rating
-
Reviewer:
Edward
-
Hotel:
Hallmark Hotel Carlisle
-
Break Type(s):
City Breaks, Pet Friendly Hotels
-
Break:
Shopping Break
-
Date of stay:
01/11/2011
-
Cost of break:
£208.00 for 2 nights and 2 guests.
Management
20/12/2011
Gillian
Thank you for your review we very much appreciate it as it allows us to act and improve on the customer service given to our guests.
I was very glad to gear that you enjoyed your breakfast and all the staff looked after you, I was disappointed by your comments regarding dinner and offer my apologies. This is not something we hear often and I know Chef will take the comments on board and discuss them with his team.
Once again thank you and we vey much look forward to welcoming you back to the hotel in the near future.
Kind regards
Claire Flint
General Manager