Frequently Asked Questions

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Q. Do you have a brochure and how do I order one?

A. In order to ensure that we are offering the latest deals and offers and to reduce the amount of paper we use, our breaks are only listed on the website.

Q. Are the prices advertised "per person" or "per room"?

A. All prices are per person, per break, based on two sharing a double or twin room.

Q. Are all of your breaks self-drive or do they include transport?

A. Our breaks are all self-drive; however, our reservations team can advise you of public transport options from your home to the hotel.

Making a booking

Q. How do I make a booking?

A. You can use our website to choose a break and then follow the prompts through to make a booking. Alternatively, you contact our friendly UK-based reservations team by calling 08430 55 44 33.

Q. What’s included in the break price?

A. Each break is different and the inclusions will be clearly detailed on each booking confirmation. If you have any queries about your chosen break you can call us on 08430 55 44 33.

Q. Do you have an administration fee?

A. No, we do not charge an administration fee.

Q. Am I able to add extras onto my booking?

A. Yes. If there are any extras you would like to add, please call us on 08430 55 44 33.

Q. Do you feature family rooms?

A. We do have family rooms available at many hotels. If your chosen hotel fails to show availability of a specific room type then please call our reservations team and they can check availability for you.

Q. How do I book a disabled room or check any access or dietary requirements?

A. To book a disabled adapted room, check availability of a room suited to your needs. Crerar Hotels will always aim to provide reasonable adjustments where appropriate and possible, however the historical and practical nature of many buildings can present challenges which are unique to each property. Therefore any prior knowledge of these requests will ensure that we are better placed to be able to accommodate guests and make reasonable adjustments. To enquire about dietary requirements or inform us of disability needs, please call us directly on 08430 55 44 33.

Q. Do I receive confirmation after making a booking?

A. Yes, if making the booking online or over the phone we will send confirmation to the email address on your account.

Q. How do I make a group booking?

A. By calling us on 08430 55 44 33 or sending an send us an email to A group is classed as a booking for 20 people or more.

Q. Can I amend my booking?

A. Please call us on 08430 55 44 33, option 2, to discuss making an amendment to your booking.

Q. If the break includes dinner, what should I expect for dinner?

A. Our partner hotels supply a minimum of two courses for dinner or apply a dinner allowance against their a la carte menu.


Q. Do you take full payment at the time of booking?

A. Yes, we do.

Q. How can I pay for my booking?

A. We accept all major debit and credit cards including American Express.

Q. Are my payment details secure?

A. Yes they are; we use a secure payment gateway and information is stored securely and never used for marketing purposes.


Q. How can I buy a voucher for friends/family?

A. You can do this online and have it sent to your email address. If you wish to have a printed voucher sent via post, please call 08430 55 44 33. An administration and postage charge of £3.50 per voucher will be applied to your order.

Q. Can I redeem my gift voucher online?

A. In order to redeem your voucher, please call 08430 55 44 33. Please ensure you have the unique code to hand.

Q. How long do I have to redeem my voucher and do I have to have stayed by the expiry date?

A. Our vouchers can be used for one year after the issue date. You only have to have made the booking before the expiry date.


Q. Can I bring my dog to the hotel?

A. All Crerar Hotels are dog friendly. Please give us a call on 08430 55 44 33 if you would like to discuss facilities at a particular hotel.

Q. Do all hotels charge a single room supplement?

A. Some hotels charge a single room supplement. If you would like to find out which hotels to book without being a charged a single room supplement, please call 08430 55 44 33.

Q. When are the check in/check out times?

A. These are displayed in your booking confirmation. Please call us on 08430 55 44 33 if you wish to confirm them before booking.

Q. How do I book any spa treatments that are included in my package?

A. Please book your treatments in advance with your chosen hotel by calling them as soon as your booking has been made and quoting your booking reference.